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The Mitel Multimedia Contact Center is an advanced multi channel routing solution that manages the routing of voice, emails, web chats and faxes to the longest idle agent or preferred agent.
Today’s contact center customers want the flexibility to contact you in the media of their choice – voice, email, web chat, or fax – and expect you to be just as responsive in these media as you traditionally have been on the phone. As a result, businesses need a solution that allows them to efficiently integrate and maintain service levels across all types of communication, as well as monitor and report on them. |