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IncMitel Interactive Voice Response (IVR) provides comprehensive read / write access to customer database information based on unique identifier, or menu selections, designed to meet the specific needs of individual contact centers’ business processes. Mitel IVR is fully customizable and offers speech recognition for menu traversal as well as text to speech playback of database information. With Mitel IVR, contact center managers now have choice and control, and the Contact Center can benefit from offloaded caller queues, providing optimal utilization of resources. |