Unprecedented Personal Control Over Business Communications

The Mitel Your Assistant™ desktop application is an advanced productivity tool that is redefining real-time communications within the enterprise.

Some of the key features included in Your Assistant include:

Simplified Call Management: offers intuitive visual point-and-click access to the advanced call-management features of the 3300 ICP. Imagine ad hoc conference calls managed by simply dragging and dropping the name of a participant into the conference at any time.

Data and Telephony Presence and Availability: save time contacting people by knowing if they are on the phone, away from their desk, available for secure instant chat or wanting to data collaborate.

Knowledge Management: enables a user to associate files, documents and e-mails to a contact in their corporate contacts list as well as their PIM contacts.

Caller Line ID-based Routing: users can set up automatic call handling policies based on rules applied to specific caller line IDs (i.e., forward selected calls to voice mail at certain times of the day).

ACD Window*: The Your Assistant ACD Module enables agents to control configured ACD system features from the ACD shutter on Your Assistant. 

Multiline Appearance and Basic Multicall Support*: Your Assistant supports both multiline and single line types. With Your Assistant supporting Multiline Appearance and Basic Multicall, the user can take full advantage of their Softphone line configuration.

Support for Your Assistant via the Mitel Teleworker Solution: Teleworker Mode provides a secure solution for remote and home-based employees. The Teleworker solution allows you to securely connect to and access your corporate voice network through the Your Assistant Softphone from home or on the road without the need for a VPN connection.

* These features are not available when using YA in conjunction with the SX-200 ICP

Mitel Your Assistant Lite: Your Assistant Lite is a low cost version of Your Assistant, offering a subset of Your Assistant functionality, including PC-based call logging, screen pops for incoming calls, Microsoft® Outlook® integration and more. Mobile users have the option to upgrade to the Your Assistant Lite Softphone offering a very cost effective solution for today's mobile worker.

Your Assistant Lite is aimed at telephony users who need a simple but intuitive PC-based interface to enhance the functionality of  their Mitel IP Phone.